Services A-Z (56)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Equipment Loan

UAA IT Services has a limited number of computing devices and internet hotspots available for loan to eligible UAA students and employees for academic use by semester. The device you can borrow will be decided by IT based on your academic need.

Active Directory

Active Directory (AD) is the system that manages your domain account at the university, and is used to login to university computers, wireless networks, Office 365, and other systems/services.

Adobe Creative Cloud

The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.

Application Development & Integration

Assistive Technology

Assistive technology helps individuals with disabilities perform tasks which might otherwise pose challenges or not be possible. This could include accessible text-to-speech support for reading materials, speech-to-text for writing support, digital recorders, audio listening devices, and more.

Audio and Video Equipment

Service requests and management of audio, and visual equipment such as data projectors, DVD/Blu-ray players, overhead projectors, and more available within classrooms, conference rooms, and other campus spaces.

Audio Conferencing

The audio conferencing service is provided through Two Rivers Conferencing for the University of Alaska system.

B

Borrow IT Equipment to Work Remotely

UAA employees can request UAA IT equipment to temporarily work remotely.

C

Chat

Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.

Computer Labs

University computer labs provide customers with an extensive software library installed on both Windows and Mac workstations, printing options, and technical support.

D

Data Center

UAA IT maintains managed, secure data centers that can service your physical and virtual server/storage colocation needs.

Department & Employee Printing

Support, service, setup and maintenance of departmental, and shared printers.

Departmental Move of Computer & Peripherials

Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another.

Digital Signage

This service is for requesting the installation and setup of digital signage or to move an existing digital sign to a new location.

Domain Name System (DNS)

Request new DNS records, changes or updates to existing DNS records, or the removal of DNS records.

E

Electronic Door Lock

University of Alaska Anchorage electronic door lock system allows individuals to access buildings, as well as interior room(s) they are authorized to access.

Email

Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.

Endpoint Management System (EMS)

The Endpoint Management System provides centralized management of university owned laptops, workstations, and servers allowing remote installation of applications, patches, and other software fixes.

Enterprise File Storage

Assistance, and requests related to file storage, data archiving, and other related services and collaboration solutions.

Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) (also known as Banner) maintains integrated data that support student, financial aid, human resources, and finance systems across the University of Alaska system.

ePortfolio

Assistance, and requests associated with the university's electronic portfolio (ePortfolio) service.

G

Google Workspace @ UA

Google Workspace for Education is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. Services include Mail, Drive, Docs, Sheets, Slides, Sites, Calendar.

I

IBM SPSS Statistics

SPSS Statistics is a software package by IBM used for statistical analysis.

IT Monitoring & Alerting

Assistance, and requests associated with server, and application management, monitoring, and alerting solutions.

IT Security

Providing University security risk and vulnerability assessments, mitigation recommendations, and audit assistance.

L

Learning Management System (LMS)

Assistance, and requests associated with the university's Learning Management System (LMS), currently utilizing Blackboard Learn, and related academic technologies.

M

Mailing List

Assistance, and requests associated with using Mailman for group email discussion, and e-newsletters

Managed Print

Support, service, setup and maintenance of Managed Print system.

Multi-Factor Authentication

A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account access, improving the basic level of security achieved with just one factor of authentication, usually a password.

N

Network Security

Requests for changes and allowances in the UAA network firewall.

O

Office 365 @ UA

Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Office Web Apps, Office desktop applications, SharePoint, and Teams to help individuals be productive from virtually anywhere through the Internet.

Online Directory

Assistance, and requests related to the UA employee, and department online directory.

P

Personal & Departmental Calendar

Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use.

Personal Computer Support

This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a personal computer.

R

Remote Connectivity (VPN)

Secure, remote, connectivity from non-University of Alaska locations to campus resources.

S

Scheduling & Space Management System (SSMS)

The Scheduling & Space Management System (SSMS) for the University of Alaska Anchorage. Used for the managing events; scheduling locations and resources; publishing to web calendars, other tasks or approval for events; and analytics reports for any of those activities. It is currently used for scheduling by most Anchorage Campus departments, Kodiak, Mat-Su & Prince William Sound campuses.

Security Certificate

Assistance, and requests associated with TLS certificates used for services such as HTTPS, and other protocols that allows secure connections between devices.

Server Adminsitration

Assistance, or requests associated with administration options for servers located in the university's data centers.

Software License Management

Information Technology Services can host and manage software licenses where deployed software applications would benefit from a central license service.

Submit Approved Software Waivers

Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.

Support with Software

Report issues with UAA supported software and applications.

Surveys & Online Forms

Assistance, and requests associated with using university supported services such as Google Forms, Microsoft Forms, or Qualtrics for creating online surveys, registration forms, and other forms.

Suspicious Email

Assistance, and requests associated with protection and solutions for dealing with malicious email communications.

T

Telephone

Assistance, and requests associated with the university's Cisco Voice over IP (VoIP) system, Call Manager, long distance dialing, and more.

Temporary Vendor/Contractor Electronic Door Access

Request temporary access for an authorized vendor or contractor working on behalf of a university department.

U

UA Account

Assistance, and requests associated with your UA Account/Identity to change your UA password, request access, and more.

UAA Hosting

Support for university websites and online services hosted separately from the content management system (CMS).

UAA ID Card

Assistance and information related to UAA ID cards/Wolfcard.

UAA Web

University of Alaska Anchorage (UAA) offers a content management system (CMS) for web solutions, design, maintenance and support for UAA's research, academic, and administrative groups.

UAOnline

UAOnline gives students, staff and faculty access to business aspects of the university.

University Computers

This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a university owned computer.

V

Video Conferencing

UAA’s video conferencing services enables communication and collaboration with conferencing hardware and software systems throughout the world.

Video Surveillance

Assistance, and requests for the university video surveillance security system.

Virtual Computer (VDI)

Assistance, and requests associated with the university's virtualized computer systems.

W

Wired Network (LAN)

Wired network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.

Wireless Network (WiFi)

Wireless network connectivity provides high-bandwidth, high-availability campus connectivity.