Investigate Possible Virus/Compromise of Equipment

Service Description

This service is used to request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs. For a complete description of applicable charges base on service type, please review our Service Expectations and Engagement Process page. Contact the UAA Technical Service Center at (907) 786-4646 for current rates.


Students, Faculty, Staff

Required Information

Before submitting a ticket, please have the following information ready:

  • Symptoms exhibited by computer that indicate possible infection
  • What you were doing on the computer when the symptoms first appeared
Request Support


Service ID: 222
Sun 7/21/19 10:15 PM
Wed 11/25/20 1:05 PM