Support for Issues with University Computer(s)

Service Description

This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a UAA department owned computer. For a complete description of applicable charges base on service type, please review our Service Expectations and Engagement Process page. Contact the UAA Technical Service Center at (907) 786-4646 for current rates.


Faculty, Staff

Required Information

Before submitting a ticket, please have the following information ready:

  • If computer is not being dropped off at the ITS office (SSB 120), building and room where the computer is located
  • Service tag and/or serial number of equipment
  • Org and Fund numbers where applicable
  • Indication of whether or not this should be treated as a work stoppage. If this is a work stoppage, please contact the UAA Technical Service Center directly to provide them with his ticket number so a technician can be dispatched to your location as soon as possible.
Request Support


Service ID: 220
Fri 7/19/19 3:43 PM
Tue 9/29/20 1:25 PM