Add or Change a Device in the IT Monitoring System

Service Description

This service is used for requesting the addition of a device to the IT monitoring system, an update to settings in the monitoring system for a device, or the removal of a device from the monitoring system. Devices are monitored 24 hours per day, 7 days per week by IT services. This allows us to respond to critical alerts as soon as possible.

Eligibility

Faculty, Staff

Required Information

Before submitting a ticket, please have the following information ready:

  • Hostname of device
  • IP address of device
  • Contact information for person(s) responsible for device
  • Campus where device is hosted
  • If the device requires a level of monitoring higher than simple ICMP, we will need the admin username and password
 
Request Support

Details

Service ID: 139
Created
Wed 5/29/19 9:49 AM
Modified
Wed 11/27/19 2:05 PM