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Request the addition of a device to the IT monitoring system, an update to settings in the monitoring system for a device, or the removal of a device from the monitoring system.

Request the addition of a new physical or virtual server, updates to an existing server, or the decommission of a server.

Request the addition of a firewall or firewall rules, changes to an existing firewall or firewall rules, or the removal of a firewall or firewall rules.

Request an allowance of legitimate traffic from a university supported device through the UAA network firewall.

Request to have a pre-configured physical server hosted in the IT Services data center.

Request to create or update license servers with new or updated licenses.

Request assistance when a license is failing to issue a license to clients.

Request to move a qualified device, typically a printer or server, behind the UAA network firewall.

Request a device or devices be unmanaged in the IT monitoring system.