Report issues and request support for computers, office printing devices, and university supported mobile devices.

Services (17)

Academic Equipment Loan

UAA IT Services has a limited number of computing devices and internet hotspots available for loan to eligible UAA students and employees for academic use by semester. The device you can borrow will be decided by IT based on your academic need.

Borrow IT Equipment to Work Remotely

UAA employees can request UAA IT equipment to temporarily work remotely.

Create a Deployment or Configuration Workflow

Request the creation of a workflow (build) that will be deployed to the different locations, whether a lab or a campus.

Departmental Move of Computer & Peripherials

Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another.

Install Software

Request software installations to university owned computers or computers owned by current students, faculty, or staff.

Investigate Possible Virus/Compromise of Equipment

Request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs.

Move & Setup Computer Equipment

Schedule a move of a few computers and related equipment for individuals or small offices from one campus location to another.

New or Repurposed Computer and/or Peripherals

Request to purchase new or refurbished computers and peripherals.

Personal Computer Repair

This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a personal computer.

Pickup of Computer(s) and/or Peripherals to Surplus

Schedule the pick up and processing of equipment to be sent to UAA surprlus.

Routine Technician Site Visit (RTSV)

Set up recurring onsite support from Desktop Services or Audio Visual Services.

Schedule Computer Maintenance

Schedule computer maintenance to be performed between certain dates at some point in the near future.

Setup New Office Printer

Request the setup of one or more non-Managed Print office printer(s).

Submit Approved Software Waivers

Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.

Support for Issues with Software

Report issues with UAA supported software and applications.

Support for Issues with University Computer(s)

Request assistance with setting up hardware or software, or performing repairs or maintenance on a UAA department owned computer.

Upgrade Windows 7 to Windows 10

This is to request to upgrade older Windows 7 machines to Windows 10