Support for automated application deployment and UA licensed software.

Services (12)

Add or Change Office 365 Add-Ons

Office 365 offers additional add-on software components available to UA Departments to purchase for their faculty, and staff.

Add or Change SPSS Software Licenses

SPSS Statistics is a software package by IBM used for statistical analysis.

Auto Install Application(s) on Devices

Request deployment of applications, whether Apple or PC, to those devices that need additional software outside of an initial build process.

Change Deployed Software Image(s)

Request an update deployed images, primarily base images for UAA Campuses, Library, and updated boot images.

Create a Deployment or Configuration Workflow

Request the creation of a workflow (build) that will be deployed to the different locations, whether a lab or a campus.

Create or Update License Servers

Request to create or update license servers with new or updated licenses.

Install Software

Request software installations to university owned computers or computers owned by current students, faculty, or staff.

License Server Failing to Issue Licenses

Request assistance when a license is failing to issue a license to clients.

Submit Approved Software Waivers

Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.

Support for Issues with Software

Report issues with UAA supported software and applications.

Update Version of Application in Software Center

Request the version of an application available in the Software Center to be updated to a newer version.

Upgrade Windows 7 to Windows 10

This is to request to upgrade older Windows 7 machines to Windows 10