Popular Services

Request the a new, change, decommission/removal or migration of a departmental email account.

Request assistance with setting up hardware or software, or performing repairs or maintenance on a UAA department owned computer.

Request course merges in Blackboard Learn.

UAA IT Services has a limited number of computing devices and internet hotspots available for loan to eligible UAA students and employees for academic use by semester. The device you can borrow will be decided by IT based on your academic need.

This service is used by University Alumni to request an extension to their UAA email account.

Ask questions about 25Live or get assistance doing something in 25Live.

Sign-up to attend training for CMS New Users and/or CMS Web Accessibility Training.

This service will take you to the me.uaa.alaska.edu website where you can reset your UAA account password, or recover a forgotten password.

Request access to the virtual private network (VPN).

UAA IT Services provided notifications by different methods to keep you informed of impacts to University Services and applications. These include updates about scheduled maintenance and unplanned outages.

Request one-on-one assistance with web pages on the UAA CMS, OUCampus.

Request to purchase new or refurbished computers and peripherals.

Update or change Fileshare access permissions, including administrative and security group level changes.

Request the creation of a new department Fileshare.

Request the creation of a development course shell in Blackboard Learn.

Request software installations to university owned computers or computers owned by current students, faculty, or staff.

Office 365 offers additional add-on software components available to UA Departments to purchase for their faculty, and staff.

Request updates to 25Live user permissions.

Request the addition of a new physical or virtual server, updates to an existing server, or the decommission of a server.

Request support or repairs for computer equipment in a campus computer lab.

A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account access, improving the basic level of security achieved with just one factor of authentication, usually a password.

Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL.

Request a Google analytics reports on statistics for a website and it's sub-sites, or webpage.

Report issues with the Blackboard Learn and Collaborate.