Connect to GlobalProtect

Tags VPN Remote

Overview

Use GlobalProtect to connect to the Virtual Private Network (VPN) at the University of Alaska Anchorage. Members of the university community can use the VPN service at no cost to securely connect university resources remotely.

In this article:

 

Important
If you have Duo Multi-Factor Authentication on your account, your preferred DUO method will be used without the normal Duo prompt that allows you to select your method; so, if you have mobile push configured, you will simply get a notification on your mobile device to approve. The client will not give you any indication that this happened. 
We are working with OIT to improve this behavior; however, for technical reasons there is not currently a more user-friendly solution. 

 

What materials do I need?

  • Windows or Mac computer
  • Internet connection

 

How do I use this technology?

Mac:

  1. Open the GlobalProtect application.
     
  2. Enter uaa.vpn.alaska.edu for the portal address.

    macOS GlobalProtect dialog to enter VPN address
     
  3. Login using your UA credentials.

    macOS GlobalProtect Sign In prompt
     
  4. Allow connection via Duo mobile notification sent to your mobile device.
     
  5. Congratulations you're connected.

    macOS GlobalProtect successful connected notification

 

Windows:

  1. Open the GlobalProtect application.

     
  2. Enter uaa.vpn.alaska.edu for the portal address.

    Windows GlobalProtect dialog to enter VPN address
  3. Login using your UA credentials.

    Windows GlobalProtect Sign In prompt
     
  4. Allow connection via Duo mobile notification sent to your mobile device.
     
  5. Congratulations you're connected.

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Details

Article ID: 685
Created
Thu 10/21/21 3:41 PM
Modified
Thu 1/20/22 8:51 AM