Setup Multi-Factor Authentication with Duo

Overview

The University of Alaska uses Duo Security (Duo or short) as the Mutli-Factor Authentication (MFA) for securing services such as UA Online, UA Learning Management System (LMS) (also known as UA Blackboard), Google Workspace @ UA, Banner, DegreeWorks, MyUA, etc. By setting up MFA, you add an extra layer of security to your UA account sign-in. For example, you first specify your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app sent to your phone.

 

In this article:

 

What materials do I need?

  • A smartphone, tablet, or another mobile device you regularly keep with you.
     
    Note
    The Duo Mobile app is the recommended device to use for MFA as it provides the best user experience. Other options such as a Landline/Phone, Security Key, or Touch ID (select Apple devices) are available as well. Please note that the prompts will vary slightly.

 

How do I use this technology?

Enable MFA

  1. Login to me.UAA (ELMO).
     
    me.uaa.alaska.edu (ELMO) login
     
  2. Select Security Settings.


     
  3. Choose the Enable multi-factor authentication button.


     
  4. me.UAA (ELMO) will prompt to setup Duo.

 

Setup Duo

This process walks through setting up the Duo Mobile app for mobile phone or tablet.

Note
You can proceed with the Landline/Phone, Security Key, or Touch ID (select Apple devices). Please note that the prompts will vary slightly.

 

  1. Click the Start setup button
  2. Select Mobile phone and click the Continue button


     
  3. Enter your mobile phone number


     
    1. Select your country
    2. Enter your mobile phone number
    3. Check the checkbox to confirm your phone number
    4. Click the Continue button.
       
  4. Select your phone type and click the Continue button.


     
  5. Click the I have Duo Mobile installed to confirm you have Duo Mobile installed on a mobile device.


     
    1. If you haven't installed Duo Mobile, download and install the Duo Mobile app on a smartphone or tablet you regularly keep with you.
      1. Duo Mobile in the Apple App Store (for iOS version 12+).
      2. Duo Mobile in Google Play (for Android version 8+).
         
  6. Activate Duo Mobile


     
    1. Open Duo Mobile on your mobile device
    2. Tap the "+" button


       
    3. Use the camera on your mobile device to scan the barcode on your screen.


       
    4. A green check mark will show, and the Continue button will be clickable when the barcode is successfully scanned. Click the Continue button.


       
    5. If you can't scan the barcode, click the Email me an activation link instead link.
       
  7. You have successfully activated Duo Mobile on your device. Click the Send Me a Push button to review the MFA notification you will normally see when logging in.


     
  8. Sign out of ELMO.

 

Once Duo MFA is enabled for your Identity when you first access one of the services supporting Duo (UA Blackboard Learn LMS, Google Workspace @ UA, UAOnline, Banner, DegreeWorks, etc.) will trigger a login screen requesting your UA username and password. After which, you will be presented with an MFA prompt and a push notification to your phone.

Is there any additional information I should know about?

More information about Duo MFA can be found at the links below:

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

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