What are the Different Support Channels UAA IT Services Offers?

What is this article about?

This article provides information about how you can get support, ranging from self-support to on-site visits.

How do I utilize these services?

IT Services Service Center

The UAA IT Services Service Center is staffed 5 days a week by professional technicians. The technicians can assist you with password and PIN reset, software understanding, technical requests, as well as general questions about technology.

Hours of Operation

Spring & Fall Semesters
  • Monday - Friday: 7 AM - 10 PM
  • Saturday & Sunday: 10 AM - 2 PM
Summer Semester
  • Monday - Friday: 7 AM - 7 PM
  • Saturday & Sunday: 10 AM - 2 PM

The Service Center is closed on all UAA Holidays.

Contact Information

Phone Menu Options
  1. Computing Technology (Blackboard, Collaborate, Email, Identity, and Telephone/Billing)
  2. Audio/video, smart classrooms, video conferences

Interactive Desktop Support

Employees (Faculty/Staff)

A Microsoft Skype for Business support session will allow a Service Center technician to login to your workstation remotely and assist you will your technical concern. This requires the installation of Microsoft Lync on your computer.

Students and Employees (Staff/Faculty)

A Bomgar Support session will allow a Service Center technician to login to your computer remotely. The technician can then see your workstation and assist you will making any necessary changes to help you increase your productivity.

Connect with us on Social Media

Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services.

Technical Contact(s)

Are you a Technical contact for the many schools and campuses throughout the University of Alaska Anchorage Major Academic Unit?

Subscribe to our ITG (Information Technology Group) Mailing List

Self Support

UAA IT Services maintains a knowledge base of various articles, tutorials, and how-to's. You can also visit the self-service portal and service catalog to submit tickets on-line and receive assistance from IT Services regarding multiple computing support options.

What other support options are available?

Computer Lab Technicians

General use computer labs are staffed with lab technicians that can help you with your password, the lab computers, the lab software, and printing. Consultants are allowed to limit the time for assistance, particularly if others are waiting for help. Visit the computer labs site for more details about the support resources available.

Community Campus Support Resources

Each community campus has a local technology department that works closely with Anchorage IT Services.

  • Kachemak Bay Campus
    • Local (907) 235-1688
    • Toll free (877) 809-0572
  • Kenai River Campus
    • Local (907) 262-0351
    • Toll free (877) 809-0572
  • Kodiak Campus
    • Local (907) 486-1230
  • Matanuska Valley Campus (MatSu)
    • Local (907) 745-9738
  • Prince William Sound College (Valdez)
    • Local (907) 834-1650

Details

Article ID: 40
Created
Tue 10/8/19 9:33 AM
Modified
Tue 12/22/20 12:18 PM