Change Voicemail Greetings

Overview

Individuals can customize the voicemail greeting associated with their assigned university telephone number.

 

Greetings

Cisco Unity Connection allows individuals to define Standard, Alternate, Busy, Internal, Closed and Holiday greetings. 

  • Alternate - This can be used for out-of-office greetings. You can put an end date on this greeting. After the end date, your greeting will return to your standard greeting
  • Busy - This greeting will be heard when your line is busy.
  • Internal - This greeting will be heard by other individuals on the UAA Cisco system.
  • Closed - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed after standard hours. Therefore, there is no reason to record these greetings as they will never be heard.
  • Standard - This is the default greeting that will be heard if you do not record any of the other options
  • Holiday - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed on holidays. Therefore, there is no reason to record these greetings as they will never be heard.

Please note that a caller will be able to leave a message no matter which greeting is active. Preventing an individual from leaving a message is not configurable by users. If you need to prevent callers from leaving a message, a voicemail administrator can configure that for you. Please contact the UAA Technical Support Center at least one week in advance.

 

What materials do I need?

  • Firefox
  • Microsoft Edge
  • Internet access

 

How do I use this technology?

  1. Open a web browser and go to UAA VoIP web portal.
  2. Login with your UA Username, and password.

    Cisco Unity Web Inbox login prompt
     
  3. Click Settings.

    Cisco VoIP Messages screen
     
  4. A new tab will open.

    Cisco VoIP Unity Connection Preferences Personal Options
     
  5. Click Greetings.

    Cisco VoIP Unity Connection Preferences Personal Options Greetings Menu highlighted
     
  6. Click View Greetings.

    Cisco VoIP Unity Connection Preferences Personal Options View Greetings Menu highlighted
     
  7. Select the desired greeting to be managed. In this example, the alternate greeting is chosen.

    Cisco VoIP Unity Connection Messaging Assistant Greetings Alt highlighted
     
  8. Under the Status section, select Enabled until.

    Cisco VoIP Unity Connection Messaging Assistant Greetings Status
     
  9. Set an expiration date and time for the greeting to be disabled.

    Cisco VoIP Unity Connection Messaging Assistant Greetings Status date time
     
  10. Under the Callers Hear section, select My Personal Recording.

    Cisco VoIP Unity Connection Messaging Assistant Alternate Greeting Callers Hear
     
  11. The greeting can be recorded using the Media Player. The default recording method is via the computer. You can switch to using a telephone but it will switch back to the default method between sessions. For more information on using the Cisco Media Player, see Cisco VoIP Voicemail Media Player article.

    Cisco VoIP Media Player Controls Play Record
     
  12. The Callers See section can be ignored, this is for organizations that deploy video phones.
  13. Click the Save button.

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or open a VoIP phone support ticket.

 

Details

Article ID: 204
Created
Thu 6/25/20 9:41 AM
Modified
Thu 7/9/20 4:06 PM

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