Knowledge Base

Categories (14)

Accounts & Access

Account, access, and authority systems and services protect UA's information resources.

Classroom Technology & Equipment

Articles and information pertaining to a variety of classroom technology, equipment, and support is offered in learning environments and facilities across campus.

Communication & Collaboration

Get help with Email, Calendaring, MS Teams, Zoom, Voice over IP (VoIP), and more.

Computers & Peripherals

Articles and information pertaining to computers, printing, scanning, and technology purchasing.


From offering advice on the purchase of computers, and computer-related products to device support, to working with experts to understand the best ways to use the technology, get answers to questions and receive guidance to help you make the most of technology on campus.

Data Center

Information regarding colocation services in the UAA Data Center, providing departments with a secure location and network connectivity for housing mission-critical servers.

Enterprise Services

Information related to device management, IT monitoring & alerting, and more.


Articles and information about accessing the UAA network, including wired and wireless (wi-fi) connections.


Information regarding IT policies.


Information about providing protection to physical, and/or digital resources.


Information about supported software and applications, including volume licensed software and license eligibility.

Support & Training

Information regarding technology support and training offered to UA students, staff, and faculty.

Teaching & Learning

Articles and information pertaining to Blackboard, Digication, and related academic technologies.

Web Development & Hosting

For help with the UAA Content Management Service (CMS), and general website related inquiries.